The curse of being a call center agent

This is in relation to my other post (May Pik American Aksint), you may well assume that I got so interested to call center agent's every day life that when a friend of mine (www.conradmiguel.com) told me about this recording about a PLDT call center agent who became hysterical in a typical technical support call that I immidiately searched for it online. This is how it goes:

The customer's name is Raul and I forgot the name of the agent.

So Raul calls the PLDT hotline complaining about their telephone connection and was saying "E diba binabayaran namin yan? Pano na yan?". And because of the hassle it brings he muttered "And so problema na namin yun? E ****ina naman yan. Then the agent can be heard muttering back "P*****ina mo rin..." supposedly because she forgot to push the mute button when she cursed. Then... it is better if you hear it first hand this is the link

HERE